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Bright UK, one of the leading providers of customer experience insight and consultancy services, has conducted over 1,000 operational benchmarking reviews and carried out tens of millions of voice of the customer and employee satisfaction surveys. This ensures that Bright UK knows exactly what it takes to become a best-in-class customer service operation, and the company also has the proven tools needed to help organisations achieve this.

Acquired by The Sabio Group in March 2018, Bright UK work with many leading brands such as The White Company, BNP Paribas, Co-Op, Domestic and General, Lloyds, Premium Credit, South West Water, TUI Group and Webhelp (Shop Direct), and deploys a range of specialist solutions – including Bright Navigator for real-time customer feedback, Bright Index – Europe’s largest contact centre benchmarking tool, and Bright Employee for bespoke staff surveys.

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